We want to reassure all of our clients that we have put in place a robust business contingency plan to ensure that we continue to provide a seamless support service to all end users during these uncertain times.
We anticipate all of our offices remaining open for now, although we have taken a number of steps to minimise risk to our staff and clients. A good percentage of our support engineers are now working from home with full access to all systems whilst the remaining staff members will continue to work in the offices with additional safeguards in place.
We have advised all of our staff to closely monitor their own personal situation and to advise us if they present with any symptoms or have been exposed to anyone with symptoms. All staff have been provided with access to hand sanitisers and reminders to maintain the high standards of cleanliness we have in each office.
Our engineers will only attend client sites if absolutely essential. This will be for tasks that we are unable to complete via remote connection or over the phone.
When attending site, our team has been briefed on limiting contact and where possible latex gloves will be worn and safely disposed of on completion of the respective task(s). Regular hand washing will also be observed.
Any projects currently in progress that require site visits and client contact have been suspended until further notice (and based on updates from the Government). Any new, pending projects, will also be suspended until further notice. This also extends to non-essential user move requests.
Client and staff welfare and the continuation of first-class support services remain our primary goal and we are working hard to continue to provide this in these challenging times.
We are closely monitoring the advice provided by the Government on the Coronavirus outbreak and ensuring that our working practices closely follow this advice. We will be providing further updates via our client support portal as and when the situation changes. Updates will also be posted to this page.