Network Printer Setup and Support Services

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KJL Printer Servicing and Support - Reducing the Stress of Printing for Your Business

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Go further with KJL Document Solutions

Learn More about KJL Document Solutions Setup and Support Process

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Strategy – Auditing Current Setup and Roadmapping Improvements

At KJL we pride ourselves on getting a full understanding of our clients current and future print and document management strategy. This ensures whatever solution we deliver meets both the current needs of the organisation and reduces their costing requirements looking forwards (otherwise known as future proofing). Our consultants are experts in their field and will always be happy to provide advice if you are unsure as to the best way forward.

Our strategy ensures:

  • Staff have the tools to do the job
  • Cost reduction is achieved where possible
  • Waste reduction and environmental opportunities are maximised
  • Contracts fit in with your organisations road map / business plan
  • New technologies add additional operational value, document security and compliance

Print Audits help you better understand your current capabilities, contracts and costs.

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Planning – Generating a Clear Plan to Understand the Changes and Benefits

Once we have all the information we require, KJL map the proposed hardware and any software elements, as well as the duration and costs, making it easy to make an internal decision. Our proposal factors in delivery and installation requirements, so you know that once you give the go ahead, there are no additional barriers or costs to consider.

Should you have additional considerations, such as goods in bay or building security requirements or IT infrastructure complications, we will always deal with that on your behalf and are well versed in these practices.

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Build / Installation – Guiding the Input of New Hardware, Software and Training

Once you give KJL the confirmation that you wish to proceed with a proposal, we will provide the following:

  • A completed set of contracts, lease or purchase, service and maintenance for your perusal and signature.
  • Assemble any hardware and deliver it to site on an agreed date by our trained engineers,
  • Install the equipment and any software onto the system and ensure that all users are set up correctly.
  • Full training to all users that require it and will be there moving forward to assist in any technical support that is required for the life of the contract
  • We remove any legacy equipment at the same time (if requested)
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Support – Assisting Users and Performing Maintenance on Machines

Once you are a KJL client, you will be safe in the knowledge that we are there to support you for the life of the contract. From our head offices in Laindon Essex, we have an operations team monitoring the network of machines that will be reporting their status, any faults or toner requirements automatically, using our optional Fleet Manager system

We have a call centre manned by technical staff that can often solve issues immediately, by logging into your computer whilst you’re on the phone and making any adjustments that may be required. If they can’t solve your problem over the phone, we will dispatch a trained engineer to visit you in person on the same day (depending on the time of your call as per our SLA and working hours).

In the hugely unlikely event that a machine should fail, we would of course replace this with a machine of the same or better specification in a timely fashion. All toners, parts, labour and consumable items are included in our service contracts (unless otherwise specified in your contract). With 20 years behind us and a culture of “Service before Profit” you will be in safe hands with KJL and glad you chose us as your print and document management partners.